Terms of service

BaseBlock is operated by Colour Nepal Pvt. Ltd., a company registered in Nepal, registration number 361973/81/82, at Sinamangal-9, Kathmandu, Nepal. In these terms "we" and "us" mean that company, and "you" means the business that opened the workspace.

BaseBlock is the trading name of the product, not a separate company. If you are checking this against a registration certificate or a bank record, the name on those is Colour Nepal Pvt. Ltd.

You accept these terms by opening a workspace, or by using one somebody opened for you. If you are doing that for a company, you are saying you are allowed to sign for it.

A workspace has one owner and as many members as the plan allows. The owner decides who gets in and what each of them can reach. We enforce those roles; we do not second-guess them.

What happens under your logins is yours. Keep passwords to yourself, use the sign-in code we send rather than sharing one account between staff, and remove people the day they leave. If you think somebody is in who should not be, write to support and we will help you close it off.

You need to be old enough to enter a contract where you live, and BaseBlock is for business use. It is not built for children and we do not knowingly open workspaces for them.

Everything you put into BaseBlock belongs to your business. Your tables, your customers, your orders, your files, your website copy. Opening a workspace does not give us ownership of any of it.

We hold a narrow permission to store, copy and display that data — only as far as running the service requires: showing it back to you, backing it up, sending the messages you asked us to send, publishing the website you asked us to publish. Nothing beyond that. We do not sell it, we do not rent it to advertisers, and we do not train models on it.

Any table exports to CSV from its own toolbar, at any time, without asking us. Deletion, and what we keep afterwards, is set out in the privacy policy; how the isolation between workspaces is actually enforced is on the security page.

The software itself, its design and the BaseBlock name stay ours. You are licensed to use it while your account is in good standing — you are not buying a copy of it.

A short list, and we mean all of it:

• Break the law of Nepal, or of the country your customers are in.
• Send bulk messages to people who never asked to hear from you.
• Upload somebody else's personal data that you had no right to collect.
• Impersonate another business, or publish a website pretending to be one.
• Run scams, phishing, counterfeit goods, or anything whose point is to take money under false pretences.
• Attack the platform: break into other workspaces, hammer the API to knock it over, or dig for security holes without telling us first.
• Resell BaseBlock as if it were your own product, unless we have agreed that in writing.

Security researchers are the exception to the sixth line: tell us at support@baseblock.io before you test anything, and we will not come after you for a report made in good faith.

When you connect a channel, you stay the sender. BaseBlock carries the message; the account it goes out from is yours, the customer is yours, and the platform's own rules apply to you directly — WhatsApp's business policy, Meta's platform terms, TikTok's, your email provider's.

That has three practical consequences. Only message people who agreed to hear from you, and honour a stop request the first time it arrives. Keep your own accounts in good standing — we cannot appeal a ban on your behalf. And a platform can withdraw access at its own discretion, from your account or from ours; if that happens the rest of BaseBlock keeps working, but that channel stops until it is restored.

Connecting a channel grants us permission to act on that account for the things you asked for. You can withdraw it whenever you like — disconnect it in BaseBlock, or revoke it from the platform's own settings — and we stop immediately. We ask for the narrowest set of permissions that makes the feature work, and we do not use them for anything else.

There is a free plan and a free trial, so nothing here is a surprise you had to pay to discover. Paid plans renew automatically — monthly or yearly, whichever you picked — until you cancel, and cancelling takes effect at the end of the period you have already paid for. Nobody is billed for a month they cancelled during.

Prices are in Nepali rupees and include any tax we are required to charge. Getting money back is set out in full in the refund policy, which is part of this agreement.

If we change a price it applies from your next renewal, and you will hear about it before that renewal rather than after it. If a payment fails we try again and write to you before anything is restricted — an unpaid workspace drops to the free plan; it is not deleted.

We keep BaseBlock available, and we publish how well we manage. The target, what counts as downtime and the credits owed when we miss it are in the uptime SLA, and the live figure is on the status page.

Features change. We add things, and occasionally we retire something that is not working. If we remove something you depend on, you will hear about it in advance and with a way to get your data out — not in a changelog entry after the fact.

You can leave whenever you want. Cancel in the app. Export what you want to keep first — closing the account starts the deletion described in the privacy policy.

We can suspend a workspace for the things in section 4, or for non-payment. Except where something is actively causing harm — an attack, a scam, a legal order — we write to you first and give you a chance to put it right. A suspension is not a deletion: your data is still there while it is sorted out.

If we ever shut BaseBlock down, you get at least 90 days' notice, exports that work for the whole of that period, and back the money you have paid for time you will not get.

We do not promise that BaseBlock is free of faults, that it never goes down, or that it fits a purpose you have not told us about. What we do promise is in the SLA and in the rest of this agreement, and we stand behind that.

If something goes wrong and it is our fault, what we owe you is capped at what you paid us over the twelve months before it happened. We are not liable for money you did not make — lost profit, lost custom, lost opportunity — and you are responsible for what you publish and for the messages you send.

That cap is the ordinary limit for software sold at this price. It does not cover us for anything we did dishonestly, and nothing here removes a right you have under Nepali consumer law that cannot be signed away.

They will, as the product grows. Small corrections go up with a new date at the top. Anything that genuinely changes the deal — the price rules, what we may do with your data, the section above — comes with at least 30 days' notice by email to the workspace owner before it takes effect.

If you do not accept a change, cancel before it starts and the refund policy applies as usual. Carrying on using BaseBlock after that date is how you accept it. We do not backdate terms.

Nepali law governs this agreement, and the courts of Kathmandu are where a dispute ends up if it gets that far.

Before it gets that far: write to support@baseblock.io and tell us what happened. Almost everything is a conversation, and we would rather have the conversation than the case. If one clause here turns out to be unenforceable, the rest still stands.