Deleting your data
The short version: disconnecting a Facebook Page stops BaseBlock using it immediately, and deleting your workspace removes everything else after 7 days — long enough to change your mind, and then it is gone. The full policy is on the Privacy page.
Disconnecting Facebook or Instagram only
If you want BaseBlock to stop using your Facebook Page or Instagram account but want to keep your workspace, you do not need to delete anything else.
Open Chat → Chat settings and disconnect the Page. That deletes the stored page access token, the page and Instagram account ids, and unsubscribes the Page from our webhook. BaseBlock can no longer read your comments or send messages from that moment. Conversations that already arrived stay in your inbox, because they are your business records — delete the workspace below if you want those gone too.
You can also remove BaseBlock from your Facebook account directly, under Settings & privacy → Settings → Apps and websites. Either way the token stops working.
Deleting the whole workspace
An owner can close the account from inside the app: Settings → Delete this workspace. You type the workspace's own name to confirm, and every member is told, because somebody else's livelihood may be in there too.
Nothing is removed for 7 days, and everything keeps working in the meantime — a shop that closes its account on Friday can still bill on Saturday while it changes its mind. Any owner can call it off with one button during that window.
After the 7 days, a sweep removes the uploaded files first and then the workspace row, which takes the tables, records, memberships, settings, website, conversations and any stored channel credentials with it.
If you cannot sign in
Write to support@baseblock.io from the email address on the account and ask for it to be deleted. We will confirm who you are before doing anything, then follow exactly the process above — including the 7-day window, so a request made in anger can still be withdrawn.
What is kept, and why
Two things outlive a deleted workspace, and both are records of money rather than of people:
- Invoices and payment records we are required to retain under Nepali tax law, for as long as that law requires.
- Aggregate counts that identify nobody — how many workspaces exist, how many messages were sent in a month.
Nothing else survives. Backups age out on their own schedule and are not searched or restored for any other purpose.